About us

About Fix My Review: Straight Answers on Google Reviews

We're a small, independent team that helps U.S. businesses work out what's really going on with a Google review. Is it a policy problem, or just an unhappy customer? We tell you which, explain the options, and guide you through Google's own process.

Talk to Us on WhatsApp Email hello@fixmyrev.com

Independent company
Policy-based guidance
Google makes the final decision

Business owner looking worried while reading a Google review on her laptop — Illustration

Why we exist

It Starts With One Review That Doesn't Add Up

You check your Google Business Profile and there it is. A one-star review from someone you can't place, about a visit you have no record of.

Most owners don't know what to do next. Reply? Report it? Ignore it and hope? Search online and you'll find companies promising to delete anything for a fee, and plenty of advice that breaks Google's own rules.

We started Fix My Review to give owners a calmer, more honest option. We look at the review against Google's policies, tell you plainly whether there's a real case, and help you take the right step. Sometimes that's a report. Sometimes it's a good reply. Google reviews every report and makes the final call, and we're upfront about that from the first message.

What we believe

Four Ideas Behind Everything We Do

Policy comes first

Every recommendation links back to a specific Google policy. If a review doesn't break one, we say so and suggest a better use of your time.

Say what's realistic

No inflated promises. You'll know what's possible, what isn't and who makes the decision before any work starts.

Honest reviews stay

Real feedback, even harsh feedback, belongs on your profile. We help you answer it well instead of trying to make it disappear.

Trust is the goal

Reviews only help customers when they're genuine. Everything we do protects that, for your business and for the people reading.

Who we help

Local Businesses That Live and Die by Their Reviews

We mostly work with owner-run businesses across the U.S. Each industry runs into its own kind of review trouble. Here's what we hear about most often.

Restaurants and cafes
Reviews about the wrong location, or rants about a delivery app the restaurant doesn't control.
Dental and medical
Replies that have to protect patient privacy, plus reviews from people who were never patients.
Home services
Plumbers, roofers and cleaners hit by reviews posted by competitors in the same service area.
Law and accounting
Reviews from the opposing side of a case, or from people who only made one phone call.
Salons and spas
Sudden bursts of one-star reviews after a staff member leaves or a booking dispute.
Auto shops and dealers
Reviews with abusive language, or about a car that was serviced somewhere else entirely.

Don't see your industry? It doesn't matter much. Google's review policies are the same for every business, so send us the review and we'll take a look.

Working with us

What Working With Us Looks Like

No long contracts and no jargon. You'll talk to a real person, and you'll know what's happening at each stage.

01
You tell us what happened
Send the review link and a few lines of context by WhatsApp or email. Anything odd about timing or the reviewer helps.
02
We check it against Google's policies
We look for a real policy concern, like spam, a conflict of interest or off-topic content. If there isn't one, you'll hear that straight away.
03
We agree on the next step
If there's a case, we talk through the work and the quote before anything starts. If a reply is the better move, we'll help you write one.
04
We guide the report and follow up
We help you prepare a clear report through Google's official tools, explain what happens next and stay in touch until there's an outcome.

Our promise

Where We Draw the Line

Some things in this industry are worth saying out loud. These are the rules we hold ourselves to on every case.

We always

Tell you honestly if a review doesn't break Google's rules
Explain the work and the quote before anything starts
Use Google's official reporting process, nothing else
Remind you that Google makes the final decision
Help you reply well when a report isn't the answer

We never

Promise that a review will be removed
Write, buy or sell reviews of any kind
Ask for your Google account password
Go after honest customers for honest opinions
Pressure you into a service you don't need

Why owners choose us

A Practical Way to Handle Google Reviews

Only reviews that break Google's policies can be considered for removal, and Google decides on its own. We build everything around that fact, so the advice you get is advice you can use.

Plain English
Straight answers by WhatsApp or email, without the legal or tech jargon.
A real assessment
Every review gets looked at by a person, not run through a template.
Quotes after we talk
No price lists. We understand your situation first, then quote for it.
Long-term thinking
Better replies and steady genuine reviews matter more than any single report.

Illustration of a small business owner serving happy customers — Illustration · Built on genuine customer trust

Chat on WhatsApp

Trusted by Business Owners Who Value Their Reputation

5.0 Based on 270+ Reviews

Emily Carter

“Fantastic service from start to finish. We had a fake review sitting on our profile for months and had no luck removing it ourselves. The process was explained clearly, we received regular updates, and the review was eventually removed. Very happy with the result.”

Daniel Brooks

“I was honestly surprised by how easy the whole process was. I sent over the review, they assessed it, explained why it may violate policy, and handled the rest. Great communication throughout.”

Sarah Mitchell

“We had a review from someone who had never been a customer. After trying to report it ourselves several times, we finally got professional help. The review was successfully removed and the whole experience was straightforward.”

Michael Turner

“Excellent communication and a very professional approach. They didn’t make unrealistic promises and explained exactly what could and couldn’t be done. Thankfully, the review we were concerned about was removed.”

Jessica Reed

“A fake one-star review was seriously affecting our rating. The team looked into the situation, kept us updated and managed the process professionally. Very pleased with the outcome.”

Lauren Hayes

“Simple, professional and effective. There was very little work needed from me after submitting the details. I especially appreciated being kept informed throughout the process.”

Andrew Collins

“We had been trying to deal with an unfair review for weeks without getting anywhere. They reviewed our case, explained the options clearly and ultimately helped get the review removed. Great experience.”

Rachel Morgan

“Really impressed with the transparency. They were clear from the beginning that only reviews breaking the platform’s rules could potentially be removed. No exaggerated promises, just professional service.”

Jason Bennett

“Our issue involved a review that had nothing to do with an actual customer experience. The case was handled efficiently and professionally, and the review was eventually taken down.”

Olivia Parker

“Great service. Communication was quick, the process was easy to understand and I always knew what was happening with the case. Would definitely use the service again if needed.”

Sophie Williams

“We received a very suspicious one-star review and weren’t sure what to do. They assessed it quickly and explained the policy issues in plain English. The process was much easier than trying to figure everything out ourselves.”

James Fletcher

“Professional from the first conversation. They looked carefully at the review instead of simply promising it could be removed. I appreciated the honest assessment and regular updates.”

Charlotte Evans

“A former employee left a review that created a difficult situation for our company. We received clear guidance on the platform rules and the case was handled professionally from beginning to end.”

Daniel Hughes

“Excellent experience. I liked that there was no confusing technical language or pressure. Everything was explained clearly and the team stayed in touch while the case was being reviewed.”

Hannah Clarke

“After multiple unsuccessful attempts to report a fake review ourselves, we decided to get help. The difference was immediately noticeable. The process was organised, clear and much less stressful.”

Oliver Bennett

“Very responsive and easy to work with. They reviewed the situation carefully and gave us an honest opinion before doing anything. That level of transparency was important to us.”

Amelia Turner

“We had an obviously false review damaging our reputation. The team handled the reporting and follow-up process and kept us informed along the way. Very satisfied with the service.”

Thomas Walker

“The best part was knowing exactly where we stood. They explained whether the review appeared to breach policy and what the next steps would be. Professional and straightforward.”

Lucy Harrison

“We were dealing with several suspicious reviews appearing close together. The situation was assessed properly and handled in an organised way. Communication throughout was excellent.”

George Campbell

“I appreciated that they didn’t promise something they couldn’t guarantee. They gave an honest assessment, explained the process and followed through professionally.”