Tell us about the review that's bothering you

Send us the review and a few lines about your concern. We'll look at it against Google's policies and come back to you with an honest answer, usually within 24 hours. There's no cost and no obligation to go ahead.

Reply usually within 24 hours

Free first look, no obligation

Kept confidential

Helpful to include

You don't need all of these. Whatever you have helps us give a clearer answer.

A link to the review, or a screenshot
Your Google Business Profile link or business name
Why the review concerns you
Anything that suggests the reviewer wasn't a customer
Roughly when the review was posted

After you get in touch

What happens next

1
We read your message
A real person looks at your review and the details you shared.
2
You get an honest assessment
We explain whether the review may break a Google policy, and say so plainly if it doesn't.
3
We agree the next step together
If it makes sense to go ahead, we talk through the process and a custom quote. If not, we'll suggest how to respond instead.

Google makes the final decision on every reported review. We'll always tell you what to expect before you decide anything.

Not ready to write yet?

Read Up on Your Situation First

Plenty of owners like to understand their options before talking to anyone. Pick the one closest to your problem. You can always come back here when you're ready.

A harsh or unfair reviewWhen a negative review can be reported, and when a reply works better. A review that looks fakeSigns a reviewer was never a customer, and what to do first. How our service worksWhat we do, what we can't do and how the process runs. Too few reviewsEthical ways to get more genuine reviews from real customers.

Got a quick question instead? Our FAQ page answers 41 of the most common ones.

Before you write

Quick questions

More answers on our Google review FAQ page.

Is the first assessment really free?

It is. Looking at your review and telling you what we think costs nothing, and you're under no obligation afterwards. If you decide to go ahead with our help, we'll give you a custom quote first.

Will the person who wrote the review find out?

They won't hear from us. We never contact reviewers, and anything you share with us stays between us. Any report goes to Google through its official tools.

Do you work with businesses outside the U.S.?

Our focus is U.S. businesses, but Google's review policies apply everywhere. Send us your situation and we'll tell you whether we can help.

What if my review can't be reported?

Then we'll tell you straight away, rather than take on a case that won't go anywhere. We can still help you write a calm, professional reply that other customers will see.

Trusted by Business Owners Who Value Their Reputation

5.0 Based on 270+ Reviews

Emily Carter

“Fantastic service from start to finish. We had a fake review sitting on our profile for months and had no luck removing it ourselves. The process was explained clearly, we received regular updates, and the review was eventually removed. Very happy with the result.”

Daniel Brooks

“I was honestly surprised by how easy the whole process was. I sent over the review, they assessed it, explained why it may violate policy, and handled the rest. Great communication throughout.”

Sarah Mitchell

“We had a review from someone who had never been a customer. After trying to report it ourselves several times, we finally got professional help. The review was successfully removed and the whole experience was straightforward.”

Michael Turner

“Excellent communication and a very professional approach. They didn’t make unrealistic promises and explained exactly what could and couldn’t be done. Thankfully, the review we were concerned about was removed.”

Jessica Reed

“A fake one-star review was seriously affecting our rating. The team looked into the situation, kept us updated and managed the process professionally. Very pleased with the outcome.”

Lauren Hayes

“Simple, professional and effective. There was very little work needed from me after submitting the details. I especially appreciated being kept informed throughout the process.”

Andrew Collins

“We had been trying to deal with an unfair review for weeks without getting anywhere. They reviewed our case, explained the options clearly and ultimately helped get the review removed. Great experience.”

Rachel Morgan

“Really impressed with the transparency. They were clear from the beginning that only reviews breaking the platform’s rules could potentially be removed. No exaggerated promises, just professional service.”

Jason Bennett

“Our issue involved a review that had nothing to do with an actual customer experience. The case was handled efficiently and professionally, and the review was eventually taken down.”

Olivia Parker

“Great service. Communication was quick, the process was easy to understand and I always knew what was happening with the case. Would definitely use the service again if needed.”

Sophie Williams

“We received a very suspicious one-star review and weren’t sure what to do. They assessed it quickly and explained the policy issues in plain English. The process was much easier than trying to figure everything out ourselves.”

James Fletcher

“Professional from the first conversation. They looked carefully at the review instead of simply promising it could be removed. I appreciated the honest assessment and regular updates.”

Charlotte Evans

“A former employee left a review that created a difficult situation for our company. We received clear guidance on the platform rules and the case was handled professionally from beginning to end.”

Daniel Hughes

“Excellent experience. I liked that there was no confusing technical language or pressure. Everything was explained clearly and the team stayed in touch while the case was being reviewed.”

Hannah Clarke

“After multiple unsuccessful attempts to report a fake review ourselves, we decided to get help. The difference was immediately noticeable. The process was organised, clear and much less stressful.”

Oliver Bennett

“Very responsive and easy to work with. They reviewed the situation carefully and gave us an honest opinion before doing anything. That level of transparency was important to us.”

Amelia Turner

“We had an obviously false review damaging our reputation. The team handled the reporting and follow-up process and kept us informed along the way. Very satisfied with the service.”

Thomas Walker

“The best part was knowing exactly where we stood. They explained whether the review appeared to breach policy and what the next steps would be. Professional and straightforward.”

Lucy Harrison

“We were dealing with several suspicious reviews appearing close together. The situation was assessed properly and handled in an organised way. Communication throughout was excellent.”

George Campbell

“I appreciated that they didn’t promise something they couldn’t guarantee. They gave an honest assessment, explained the process and followed through professionally.”